Legal notice

Website Information

This Legal Notice applies to the ecommerce website operated under the trading and website name:

richpplax.shop

Customer service and legal communications relating to richpplax.shop can be sent to:

Email: info@richpplax.shop

This Legal Notice should be read together with our:

• Terms of Service;
• Privacy Policy;
• Return and Refund Policy; and
• Shipping Policy.

Nature of the Website

richpplax.shop is an ecommerce website through which customers may:

• browse products;
• review product information;
• purchase eligible goods;
• access order information;
• review store policies; and
• contact customer support.

Shopify Ecommerce Platform

richpplax.shop operates using Shopify ecommerce technology.

Shopify provides tools allowing merchants to operate ecommerce stores and publish dedicated return, privacy, terms, shipping, and other legal policies.

The fact that our store uses Shopify technology does not mean that Shopify is the seller of products offered by richpplax.shop.

Customer Contact

For customer service, legal correspondence, order enquiries, privacy matters, shipping questions, or return and refund enquiries, contact:

richpplax.shop
Email: info@richpplax.shop

For an existing order, customers should include their order number whenever reasonably possible.

Australian Consumer Law

Products supplied to eligible Australian consumers are subject to applicable Australian Consumer Law protections.

Consumer guarantees apply automatically where the law applies and cannot simply be removed by contractual wording or a store's voluntary return policy.

Where goods fail to satisfy applicable consumer guarantees, remedies can include repair, replacement, or refund depending on the circumstances and whether a failure is major or minor.

Nothing in this Legal Notice, the Terms of Service, or another richpplax.shop policy is intended to exclude a right or remedy that cannot lawfully be excluded.

Voluntary Policies and Statutory Rights

Our voluntary return policy may establish conditions for returns where a customer simply changes their mind.

Those voluntary conditions are separate from statutory rights concerning defective, unsafe, incorrectly described, or otherwise non-compliant goods.

The ACCC has taken action to highlight potentially misleading online retail terms including:

• blanket “no refund” statements;
• absolute exclusions for sale products;
• strict return deadlines applied to faulty goods;
• mandatory restocking fees for statutory claims; and
• requirements that customers always pay return delivery costs for faulty goods.

Accordingly, our policies must be interpreted consistently with mandatory Australian Consumer Law.

Website Information

We make reasonable efforts to ensure website information is accurate.

Nevertheless, occasional errors may occur concerning:

• product descriptions;
• photographs;
• measurements;
• stock information;
• product variations;
• pricing;
• promotional information; or
• delivery information.

We may correct inaccuracies when identified.

If an error materially affects an existing transaction, we will address the matter in accordance with applicable law.

Product Appearance

Photographs are intended to provide a reasonable representation of products.

Actual appearance may vary slightly because of:

• screen calibration;
• device displays;
• lighting;
• photography;
• production differences; and
• manufacturing variations.

Nothing in this section limits a customer's rights where a product materially differs from its description.

Pricing

Prices displayed on richpplax.shop may be changed before a transaction is completed.

The price applicable to a completed transaction is generally the amount displayed at checkout when the customer confirms the purchase, subject to applicable law and correction of clear errors where legally permitted.

Product Availability

We do not guarantee that every displayed product will remain continuously available.

Inventory may change due to:

• customer demand;
• discontinuation;
• supply availability;
• product updates; or
• inventory corrections.

If we cannot fulfil a paid order, we will provide an appropriate resolution in accordance with applicable law.

Intellectual Property

Content on richpplax.shop may be protected by:

• copyright;
• trademark law;
• design rights; and
• other intellectual property laws.

This may include original:

• text;
• layouts;
• product presentation;
• graphical materials;
• photographs;
• branding; and
• website elements.

Users may access the site for personal and lawful shopping purposes.

No content owned by us may be reproduced or commercially exploited without permission except where applicable law permits.

Third-Party Rights

Some intellectual property appearing on the website may belong to third parties.

Third-party:

• trademarks;
• trade names;
• product names;
• photographs;
• logos; and
• other protected materials

remain the property of their respective rights holders where applicable.

The appearance of third-party intellectual property does not necessarily imply sponsorship, partnership, affiliation, or endorsement.

External Websites

richpplax.shop may provide access to third-party services or websites, including services relating to:

• payments;
• shipping;
• tracking;
• social media;
• technology; or
• ecommerce functionality.

Independent third parties maintain their own:

• terms;
• privacy practices;
• security measures; and
• content.

We do not control independent third-party websites.

Privacy

Information collected through richpplax.shop is handled according to our Privacy Policy and applicable law.

Where richpplax.shop is subject to the Australian Privacy Act 1988, the Australian Privacy Principles apply as required.

The OAIC identifies the APPs as the cornerstone of Australia's Privacy Act framework for covered organisations.

The OAIC also notes that most small businesses with annual turnover of AUD 3 million or less are exempt, although there are important exceptions.

Privacy questions may be sent to:

info@richpplax.shop

Website Security

Users must not attempt to:

• gain unauthorised access;
• bypass security controls;
• interfere with website operation;
• distribute malicious software;
• obtain customer information without authority;
• manipulate payment systems;
• place fraudulent orders; or
• use the website for unlawful activities.

We may take reasonable measures to protect our customers and systems.

Fraud Prevention

Transactions may be reviewed for suspected fraud or unauthorised activity.

Where necessary and lawful, information may be shared with:

• payment processors;
• financial institutions;
• security providers;
• fraud prevention providers;
• professional advisers;
• law enforcement bodies; or
• other competent authorities.

Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted availability.

Temporary interruptions may arise from:

• maintenance;
• system upgrades;
• hosting failures;
• cyber incidents;
• internet disruptions;
• Shopify service interruptions; or
• other matters outside our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, we exclude liability only to the extent that liability can lawfully be excluded.

Nothing in this Legal Notice excludes, restricts, or modifies:

• mandatory consumer guarantees;
• statutory remedies; or
• liability that cannot legally be excluded.

Governing Law

This Legal Notice is governed by applicable Australian law.

Where laws of a particular Australian State or Territory apply to a transaction, those laws will apply as required.

Nothing in this provision prevents customers from relying on mandatory jurisdictional or consumer protection rights.

Severability

If any provision of this Legal Notice is held to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

Changes to This Legal Notice

We may update this Legal Notice to reflect:

• changes to business operations;
• ecommerce functionality;
• website practices;
• service providers; or
• applicable legal requirements.

The latest version will be made available through richpplax.shop.

Complete Contact Information

For all enquiries relating to richpplax.shop, including:

• customer service;
• orders;
• shipping;
• returns;
• refunds;
• privacy;
• legal notices; and
• website policies,

please contact:

richpplax.shop
Email: info@richpplax.shop