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Shipping policy
Shipping Overview
This Shipping Policy explains shipping and delivery procedures for purchases made through richpplax.shop.
Our objective is to provide clear information about shipping costs, delivery estimates, tracking, delays, incorrect addresses, missing parcels, damaged deliveries, and related matters.
Free Standard Shipping
All orders placed through richpplax.shop receive FREE STANDARD SHIPPING.
No minimum purchase value is required for our standard shipping unless a different condition is expressly communicated before purchase.
Our normal standard shipping fee is:
AUD $0.00
Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 days
The estimate begins in connection with order processing and delivery and is intended to provide customers with a reasonable expectation regarding standard delivery.
It should not be interpreted as an absolute guaranteed delivery date where circumstances outside our reasonable control arise.
Possible Delivery Delays
Delivery may occasionally be delayed because of:
- carrier network congestion;
- severe weather;
- transport disruption;
- public holidays;
- high seasonal order volumes;
- remote destinations;
- incorrect address information;
- customs or border procedures where applicable;
- safety incidents;
- logistical disruptions; or
- other circumstances beyond our reasonable control.
Where we become aware of a significant problem affecting an order, we will make reasonable efforts to assist the customer.
Order Confirmation
After you place an order, an electronic confirmation may be sent to the email address entered during checkout.
Customers should review the confirmation and promptly notify us if important information appears incorrect.
Contact:
Order Processing
Orders must be processed before being transferred to a delivery provider.
Processing may involve:
- confirming payment;
- checking order information;
- preparing products;
- packaging;
- fulfilment processing; and
- transferring the package to a carrier.
Certain orders may require additional verification to protect against fraud.
Fraud and Security Verification
We may delay dispatch where reasonably necessary to verify:
- unusual transactions;
- potentially unauthorised payment activity;
- inconsistent order information; or
- suspected fraud.
Where customer action is required, we may contact the customer using information supplied with the order.
Delivery Address
Customers are responsible for providing an accurate and complete shipping address.
Before placing an order, please verify:
- recipient name;
- street information;
- apartment or unit number;
- suburb;
- state or territory;
- postcode;
- country; and
- any other information necessary for successful delivery.
Address Changes
If you discover an address error after placing your order, contact:
immediately.
We will attempt to update the address if fulfilment has not progressed too far.
We cannot guarantee an address change after the parcel has been dispatched.
Tracking
Where tracking is provided, customers may receive a tracking number or tracking information after dispatch.
Carrier tracking information can occasionally take time to appear or update.
Temporary gaps in tracking activity do not necessarily indicate that a parcel is lost.
Multiple Packages
Orders containing multiple products may occasionally be divided into multiple shipments.
This can occur because:
- products are fulfilled separately;
- packages have different logistics routes;
- inventory is stored in different fulfilment facilities; or
- operational reasons make split shipment appropriate.
Packages from the same order may therefore arrive on different days.
No additional standard shipping charge will be imposed simply because we divide an order into multiple shipments.
Delivery Attempts
Depending on the carrier and destination, delivery may:
- be made directly to the provided address;
- be left in an authorised safe location;
- require collection;
- be redirected to a local collection facility; or
- involve additional carrier delivery attempts.
Customers should monitor tracking information where available.
Unclaimed Packages
If a package is not collected within the carrier's permitted period, it may be returned.
Where a package is returned because it was unclaimed for reasons unrelated to our error, we will review the circumstances before determining applicable reshipment or voluntary refund options.
Mandatory consumer rights remain unaffected.
Incorrect Addresses
Where a customer enters an incorrect or incomplete delivery address and a parcel is returned or cannot be delivered, additional costs associated with voluntary redelivery may be the customer's responsibility where legally permissible.
This does not apply where the address error was caused by richpplax.shop or where applicable law requires another remedy.
Delayed Orders
If your shipment has not arrived within the expected timeframe, please contact:
Include your order number.
We will review available shipment and tracking information.
The 15–20 day timeframe is an estimate and occasional delays may occur.
Lost Packages
If tracking or carrier information suggests that an order has been lost, contact:
We may need to investigate with:
- the carrier;
- fulfilment provider; or
- relevant logistics service.
If the goods are determined not to have been delivered and applicable law requires a remedy, the customer retains that legal remedy.
Consumers purchasing goods online retain consumer guarantee rights against the seller.
Packages Marked Delivered but Not Found
If tracking states that the package was delivered but you cannot find it:
- Check around the delivery location.
- Check any safe-drop location.
- Ask other household members where appropriate.
- Review carrier delivery messages.
- Check whether the parcel was redirected to a collection facility.
- Contact us if it remains missing.
Email:
We will review available information and assist where reasonably possible.
Damaged Deliveries
If a parcel or product arrives damaged, please contact us promptly.
Where possible, provide photographs of:
- the damaged product;
- external packaging;
- internal packaging; and
- shipping label.
Contact:
The matter will be assessed under our Return and Refund Policy and applicable Australian Consumer Law.
Incorrect Deliveries
If you receive the wrong product, please contact:
Provide:
- your order number;
- a description of the item received; and
- photographs where reasonably practical.
We will review the order and determine the appropriate resolution.
Missing Products From a Shipment
If an order arrives with an item missing, first check whether the order is being delivered in multiple packages.
If no additional package is expected, contact:
and provide your order number.
Return Shipping
Voluntary change-of-mind return shipping is generally paid by the customer, subject to the conditions stated in our Return and Refund Policy.
For goods that are faulty or fail an applicable consumer guarantee, responsibility for reasonable return transportation will be handled according to Australian Consumer Law.
The ACCC explains that reasonable return costs associated with faulty goods may need to be reimbursed in applicable circumstances.
Refused Deliveries
A customer who refuses a package solely because they changed their mind may need to wait until the package is returned before a voluntary refund can be assessed.
Refusing delivery does not automatically create a statutory right to a refund.
Where the product itself is faulty or another statutory right applies, those rights remain unaffected.
Order Cancellations Before Shipping
If you wish to cancel an order, contact:
as soon as possible.
Cancellation cannot be guaranteed once fulfilment has started.
If an order has already shipped, the customer may need to receive it and use our normal return process.
Australian Consumer Rights
Nothing in this Shipping Policy removes statutory rights available under Australian Consumer Law.
Australian consumers buying online are protected by consumer guarantee provisions applicable to purchases from sellers.
Our shipping procedures will not be interpreted to override rights that cannot legally be excluded.
Policy Updates
We may update this Shipping Policy if:
- carriers change;
- delivery arrangements change;
- operational procedures change;
- Shopify functionality changes; or
- applicable legal requirements change.
The current version will be published on richpplax.shop.
Shipping Contact Information
For questions about:
- order processing;
- shipping;
- tracking;
- delayed parcels;
- lost parcels;
- damaged deliveries; or
- incorrect deliveries,
please contact:
richpplax.shop
Email: info@richpplax.shop
Standard Shipping: FREE on every order
Estimated Delivery Time: 15–20 days
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