Privacy policy

Introduction

This Privacy Policy describes how richpplax.shop collects, uses, discloses, stores, and otherwise handles personal information when you:

• visit richpplax.shop;
• browse our products;
• place an order;
• interact with our checkout;
• communicate with customer support;
• request a return or refund;
• subscribe to marketing where available; or
• otherwise interact with our online store.

Privacy enquiries can be sent to:

info@richpplax.shop

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to richpplax.shop, we intend to handle personal information consistently with applicable requirements.

The OAIC explains that the Privacy Act contains 13 Australian Privacy Principles and that these apply to covered private-sector organisations and other APP entities.

Small Business Application

Not every Australian small business is automatically covered by the Privacy Act.

The OAIC currently states that most small businesses with annual turnover of AUD 3 million or less are not covered, although exceptions exist and some small businesses are covered because of the nature of their activities or other circumstances.

Accordingly, references in this Privacy Policy to obligations under the Privacy Act or Australian Privacy Principles apply to the extent those laws apply to richpplax.shop.

Regardless of whether a particular statutory obligation applies, we aim to use reasonable and transparent practices when handling customer information.

Information We Collect

Depending on your interaction with our store, we may collect the following categories of information.

Identity Information

This may include:

• your name;
• account name; and
• other identifiers supplied during a transaction or customer service interaction.

Contact Information

This may include:

• email address;
• telephone number;
• billing address; and
• shipping address.

Order Information

This may include:

• products purchased;
• quantities;
• sizes;
• colours;
• variations;
• order number;
• order status;
• transaction date;
• delivery information; and
• return or refund information.

Payment and Transaction Information

Payment providers may process information needed to complete a transaction.

We may receive transaction-related information such as:

• payment status;
• payment method category;
• transaction identifiers; and
• confirmation that a payment was authorised or declined.

We generally do not need customers to send full payment card details by email.

Device and Usage Information

When you interact with our website, certain technical information may be automatically generated, including:

• IP address;
• browser;
• device type;
• operating system;
• referral source;
• pages viewed;
• interactions with pages;
• cookie identifiers;
• session information;
• approximate technical location information; and
• website performance information.

Customer Service Information

When you contact us, we may collect:

• correspondence;
• order details;
• complaint information;
• return requests;
• refund requests;
• photographs;
• videos;
• product issue information; and
• information you voluntarily provide.

How We Collect Personal Information

We may collect information:

• directly from you;
• automatically through your device or browser;
• through Shopify;
• through checkout technology;
• through payment processors;
• through delivery providers;
• through fraud prevention services;
• through analytics services;
• through cookies and similar technologies; and
• from other service providers where appropriate and lawful.

How We Use Information

We may use personal information to:

• process orders;
• collect and verify payments;
• fulfil purchases;
• ship products;
• provide tracking information;
• communicate with customers;
• answer enquiries;
• provide customer support;
• manage returns;
• process refunds;
• handle disputes;
• prevent fraudulent transactions;
• protect our website;
• troubleshoot technical issues;
• improve store performance;
• understand customer use of our website;
• maintain business and transaction records;
• comply with applicable legal requirements;
• enforce our Terms of Service; and
• send marketing communications where lawfully permitted.

Shopify

richpplax.shop uses Shopify ecommerce technology to operate the online store.

As part of providing store functionality, Shopify and related service infrastructure may process data concerning:

• website visitors;
• customers;
• transactions;
• checkout activity;
• orders; and
• ecommerce interactions.

Shopify permits merchants to maintain dedicated privacy, refund, shipping, legal, and terms policies through their stores.

The privacy practices of Shopify itself may also be governed by Shopify's own privacy documentation.

Payment Processing

Payment information is processed through payment providers available through our checkout.

Payment providers may independently collect information necessary to:

• authorise transactions;
• prevent fraud;
• process refunds; and
• comply with financial regulations.

Customers should not send complete card numbers, card security codes, passwords, or online banking credentials to:

info@richpplax.shop

Cookies and Similar Technologies

We and service providers may use:

• cookies;
• pixels;
• tags;
• local storage;
• session technologies; and
• similar technologies.

These may be used to:

• maintain shopping carts;
• keep website features functioning;
• remember preferences;
• support checkout;
• measure store performance;
• analyse website traffic;
• detect suspicious activity;
• understand customer interactions; and
• support advertising or marketing where lawfully permitted.

Browser settings may allow customers to block or delete cookies.

Some website features may function differently or become unavailable when necessary cookies are disabled.

Marketing Communications

Where permitted by applicable law and where required consent has been obtained, we may send:

• promotional emails;
• product updates;
• promotional offers; or
• other marketing messages.

Where an unsubscribe method is legally required, customers may use the unsubscribe mechanism included in the relevant message.

Customers may also contact:

info@richpplax.shop

to request removal from eligible marketing communications.

Operational messages concerning active orders, security, returns, refunds, or customer service may still be sent where necessary.

How Information May Be Shared

We may share information with service providers where reasonably necessary to provide our store and related services.

Recipients may include:

• Shopify;
• payment processors;
• shipping carriers;
• fulfilment providers;
• customer support providers;
• cloud and hosting providers;
• analytics providers;
• security providers;
• fraud prevention providers;
• professional advisers; and
• governmental or regulatory authorities where legally required or permitted.

We aim to limit disclosure to information reasonably necessary for the relevant purpose.

Legal Disclosure

We may disclose information where reasonably necessary or required to:

• comply with applicable law;
• respond to lawful legal processes;
• prevent fraud;
• protect users or our website;
• establish or defend legal claims;
• investigate suspected illegal activity; or
• cooperate with competent authorities.

Overseas Processing

Because ecommerce, cloud hosting, payment processing, analytics, fulfilment, and other technology services can operate internationally, personal information may be processed or stored outside Australia.

Where Australian Privacy Principle requirements concerning cross-border disclosure apply to richpplax.shop, we aim to handle such disclosures consistently with applicable law.

The Australian Privacy Principles include principles regulating how covered entities handle personal information, including certain overseas disclosures.

Data Retention

We may retain information for as long as reasonably necessary to:

• fulfil orders;
• support customers;
• manage returns and refunds;
• resolve disputes;
• maintain financial records;
• prevent fraud;
• enforce agreements; and
• comply with applicable legal obligations.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable practices and legal requirements.

Information Security

We use reasonable administrative, organisational, and technical measures intended to protect information against:

• unauthorised access;
• misuse;
• interference;
• loss;
• modification; and
• unauthorised disclosure.

However, no internet-based system can provide an absolute guarantee of security.

Customers are responsible for protecting passwords and account credentials associated with their devices and online accounts.

Access and Correction

Where applicable law provides such rights, individuals may request:

• access to personal information held about them; or
• correction of personal information that is inaccurate or out of date.

Requests can be sent to:

info@richpplax.shop

We may request reasonable identity verification before releasing or changing personal information.

The Privacy Act provides individuals covered by it with rights concerning how personal information is handled.

Privacy Complaints

If you have concerns about how your personal information has been handled, please contact:

info@richpplax.shop

Provide sufficient details for us to understand the issue.

Where applicable, we will investigate privacy complaints and respond in accordance with relevant legal obligations.

Children's Information

richpplax.shop is a general ecommerce website and is not specifically directed toward children for the purpose of collecting children's personal information.

Persons who do not have legal capacity to enter into a transaction should only make purchases with appropriate parent or guardian involvement.

Third-Party Websites

Our website may link to independent third-party websites.

We do not control the privacy practices of independent third parties.

Customers should review the privacy information provided by those parties before supplying personal information to them.

Business Transfers

If richpplax.shop undergoes a sale, reorganisation, restructuring, acquisition, or transfer of business assets, information may be transferred where lawfully permitted as part of that transaction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• operational changes;
• new website features;
• technology changes;
• service provider changes;
• privacy practice developments; or
• changes to applicable law.

The current version will be published on richpplax.shop.

Contact

For questions, requests, or complaints concerning privacy:

richpplax.shop
Email: info@richpplax.shop