Terms of service

Overview

These Terms of Service govern access to and use of richpplax.shop, including purchases made through our online store.

Throughout these Terms:

• “we,” “us,” and “our” refer to richpplax.shop; and
• “you,” “your,” and “customer” refer to a website visitor or customer where appropriate.

By accessing the website or placing an order, you agree to these Terms together with policies incorporated into them, including our:

• Return and Refund Policy;
• Privacy Policy;
• Shipping Policy; and
• Legal Notice.

Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded under Australian law.

1. Online Store Terms

You may use richpplax.shop only for lawful purposes.

You must not use our website to:

• commit fraud;
• impersonate another person;
• submit unauthorised payment information;
• interfere with website security;
• distribute malicious software;
• gain unauthorised access to systems or accounts;
• violate intellectual property rights; or
• engage in conduct prohibited by applicable law.

2. Eligibility

By placing an order through richpplax.shop, you represent that you have legal capacity to enter into the purchase transaction or that appropriate parent or guardian authorisation is present.

You must provide accurate information when completing a transaction.

3. Product Information

We make reasonable efforts to provide accurate:

• photographs;
• product descriptions;
• sizes;
• colours;
• specifications;
• features; and
• pricing.

However, minor differences may result from:

• screen configuration;
• photography;
• lighting;
• manufacturing tolerances;
• device settings; or
• product updates.

Nothing in this clause limits rights relating to goods that materially differ from their description or fail an applicable statutory consumer guarantee.

Australian consumer guarantees give consumers legal rights concerning products and services, including requirements applicable to acceptable quality and product descriptions.

4. Product Availability

All products are subject to availability.

We may:

• change available products;
• discontinue products;
• limit quantities;
• change variations;
• update specifications; or
• correct stock information.

If an ordered product becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate resolution.

5. Prices

Prices displayed on richpplax.shop may change before an order is completed.

The applicable purchase price will normally be the price displayed during checkout when the customer confirms the order, subject to applicable law and correction of obvious errors where permitted.

The amount payable will be displayed before purchase confirmation.

6. Payment

Customers must use payment methods available through our checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Orders may be subject to:

• payment authorisation;
• security checks;
• fraud screening; and
• payment provider verification.

7. Orders

An electronic order confirmation acknowledges receipt of an order but does not necessarily guarantee that every item can be fulfilled.

An order may be declined or cancelled where reasonably necessary because of:

• payment failure;
• suspected fraud;
• inventory unavailability;
• an obvious listing error;
• delivery restrictions;
• duplicate or abusive orders; or
• legal requirements.

Where we cancel an order after receiving payment and no lawful basis exists to retain that payment, an appropriate refund will be issued.

8. Customer Order Information

Customers must carefully check information before submitting an order, particularly:

• product;
• variation;
• size;
• colour;
• quantity;
• email address; and
• delivery address.

If you identify an error after placing an order, contact:

info@richpplax.shop

as soon as possible.

We cannot guarantee that orders can be modified after fulfilment begins.

9. Shipping

richpplax.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Our estimated delivery timeframe is:

15–20 days

This timeframe is an estimate.

Actual delivery may occasionally be affected by carrier delays, transportation issues, public holidays, weather, remote destinations, customs procedures where applicable, incorrect delivery details, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for complete information.

10. Delivery

Customers must provide a complete and accurate delivery address.

Where tracking is available, delivery status may be communicated electronically.

If a shipment appears lost, significantly delayed, or incorrectly delivered, contact:

info@richpplax.shop

Rights available under applicable consumer law concerning goods that are not supplied remain unaffected.

The ACCC confirms that consumers buying online have consumer guarantee rights against the seller from whom they purchase.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Our voluntary return policy exists in addition to mandatory Australian consumer protections.

12. Consumer Guarantees

Where Australian Consumer Law applies, products sold through richpplax.shop come with consumer guarantees that cannot be excluded by these Terms.

Where those guarantees are not met, an appropriate remedy may include:

• repair;
• replacement;
• refund; or
• another remedy available under law.

The appropriate remedy depends on the circumstances and whether a product failure is major or minor.

13. Change-of-Mind Purchases

Australian Consumer Law does not necessarily require a retailer to accept a return solely because a customer changes their mind.

However, richpplax.shop provides a voluntary change-of-mind return program under the conditions stated in our Return and Refund Policy.

This voluntary program does not reduce statutory rights relating to faulty goods.

14. Promotions and Discounts

Promotions may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

• promotions cannot necessarily be combined;
• promotional availability may be limited;
• discounts may apply only to specified products; and
• promotional periods may end as communicated.

Nothing in promotional conditions overrides rights that cannot lawfully be excluded.

15. Intellectual Property

Website content owned by richpplax.shop or lawfully used by us may be protected by intellectual property laws.

Protected content may include:

• written content;
• graphics;
• original imagery;
• store layout;
• visual design;
• branding; and
• other original materials.

Users may access the website for lawful personal shopping purposes.

Unauthorised commercial reproduction, distribution, republication, or exploitation is prohibited.

16. Customer Reviews and Other Content

Where the website permits users to provide reviews, images, comments, or other materials, the user must have the right to submit that content.

Users must not knowingly submit content that is:

• unlawful;
• fraudulent;
• defamatory;
• abusive;
• malicious;
• infringing;
• deceptive; or
• designed to harm the website.

17. Third-Party Services

Our store may depend on third-party services such as:

• Shopify;
• payment processors;
• shipping providers;
• fulfilment services;
• hosting infrastructure;
• analytics services; and
• other ecommerce technologies.

Third-party services may have independent terms and privacy practices.

18. Shopify

Our website operates using Shopify technology.

Shopify provides merchants with ecommerce tools and functionality, including the ability to maintain store policies.

Purchases through richpplax.shop are purchases from the merchant operating richpplax.shop, rather than a purchase of goods directly from Shopify.

19. Website Availability

We aim to maintain reasonable website availability.

However, temporary interruptions may occur because of:

• maintenance;
• hosting issues;
• technical problems;
• cybersecurity measures;
• internet outages;
• third-party failures; or
• circumstances outside our reasonable control.

20. Errors and Corrections

Occasionally, the website may contain:

• typographical errors;
• incorrect availability information;
• inaccurate product data; or
• pricing errors.

We reserve the right to correct website errors where legally permitted.

Any correction affecting an existing customer order will be handled in accordance with applicable law.

21. Prohibited Conduct

Users must not:

• hack or attempt to hack our systems;
• use stolen payment credentials;
• submit fraudulent orders;
• interfere with another customer's access;
• upload malicious software;
• engage in automated abuse;
• attempt unauthorised data collection; or
• use our services in violation of applicable law.

22. Disclaimer

To the maximum extent permitted by law, website information is provided for general ecommerce and product purposes.

Nothing in these Terms excludes a statutory guarantee or other right that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, richpplax.shop will not be liable for indirect or consequential losses where liability may lawfully be limited.

This provision does not exclude, restrict, or modify any consumer guarantee or liability that cannot legally be excluded.

Australian Consumer Law rights cannot be removed simply through business terms and conditions.

24. Indemnification

To the extent permitted by law, users are responsible for losses directly resulting from their:

• fraudulent conduct;
• unlawful website use;
• deliberate security interference;
• infringement of third-party rights; or
• material breach of these Terms.

This provision does not impose liability where it would be unlawful or unfair to do so.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. No Waiver

A delay or failure to enforce a provision does not necessarily constitute a permanent waiver of that provision.

27. Governing Law

These Terms are governed by applicable laws of Australia and any applicable State or Territory laws having jurisdiction over the transaction.

Nothing in this provision prevents consumers from exercising mandatory rights available to them.

28. Policy Changes

We may update these Terms to reflect changes to:

• operations;
• products;
• website functions;
• service providers;
• ecommerce technology; or
• legal requirements.

The current version will be published on richpplax.shop.

29. Contact

Questions about these Terms should be sent to:

richpplax.shop
Email: info@richpplax.shop